I can't login / sign-up issues

Having problems logging in?

Please check you have done the following before contacting support :)

1/ Is your account confirmed?

When you signup, a confirmation email is sent to your email account to confirm that you want to become a member. (This is done so other people cannot signup using your email address.)

If you didn't receive an email, please check in your junk or spam folder.
Some mail programs, like hotmail, may block links, so it may be necessary to allow links to be shown to confirm your account.

2/ Do you have uppercase and lowercase letters in your username of password?

Usernames and passwords are case sensitive. Check your welcome email for the username and password you signed up with. Check to see if you have used capital letters anywhere and make sure you enter the details exactly as they appear in that email.

3/ Still can't sign in? Reset your password

You may reset your password by clicking the "forgotten your login details?" under the "password" field on the login page.

4/ Still can't get in?

Click the "Start a discussion" button on the home page of this help area. You need to scroll down the page a little to find it.

A form will appear where you can send ziilch support staff a message. If you would like to keep your message private, tick the option: "This is a private discussion, don't let the public see it".

To make the process quicker, please let us know if you are using a Mac or PC and what browser and version you are using, eg. Internet Explorer 9 or Firefox 8.

We'll try to resolve your issue as soon as we can.